Root Insurance
Root Insurance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Root Insurance has 1.7 star rating based on 76 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Root Insurance to a friend or colleague.
- Rating Distribution
Pros: Cheap initial policy offer, Price, You have the option to change your policy through the app.
Cons: Worst company and horrible customer service, Arbitrary price increases by almost 50 percent, Dont care about the people.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Root Insurance has 1.7 star rating based on 76 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Root Insurance to a friend or colleague.
- Rating Distribution
Pros: Cheap initial policy offer, Price, You have the option to change your policy through the app.
Cons: Worst company and horrible customer service, Arbitrary price increases by almost 50 percent, Dont care about the people.Recent recommendations regarding this business are as follows: "My 10000 and some one explain why happen and find cop who lied", "I *** like being over charged go with Root!", "Yes if they fix this issue", "Don't get this insurance. It's a nightmare.", "Never do business with root. I hope they go out of business.".
Most users ask Root Insurance for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Root Insurance Reviews
"Double Payments"
I double paid my auto insurance I need that refund back I can not pay a extra month of insurance Thank you
"Fraud claims denied and people (me) suffer injury lack of customer care or morals"
Might have been a customer from Root insurance for many years. Many vehicles went to them after USAA dropped me when I had a claim for a neck injury that was...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Fraud claims denied and people (me) suffer injury lack of customer care or morals
Might have been a customer from Root insurance for many years. Many vehicles went to them after USAA dropped me when I had a claim for a neck injury that was just whiplash at that point but eight months later was Root insurance I had an accident where a lady hit me at an angle That affected my unhealed neck from the previous accident.
We got all the test done and they claimed to have a police report that was saying that it was my fault. Accident in private parking lot and denied my claim based on it when I still have a neck injury, which doesnt work All my stands up-to-date dont get payment.
I had to pay all those co-pays to get those diagnosis then look at the claim which they harassed me for 2 1/2 years while Im paying co-pays and transportation and they give me $938 out of my $10,000 PIP policy which I shouldve had at my disposal for my glasses to be replaced on my co-pays, my transportation, my medications my expenses for sending him 50,000 hardcopies my 50,000 hours on the phone and they just flat out deny me gave me a a small check before I cashed that check. I told them that this was they agreed to give me that check because I was under arrest and I needed to be compensated for some of my expenses after 2 1/2 years When the claim is still open because they kept it open, they kept asking me for paperwork
- Nonr
Preferred solution: we’re looking at defamation of character police officer does not have a report down there
User's recommendation: My 10000 and some one explain why happen and find cop who lied
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Mateo, California
Cancel auto insurance immediately!!
Stay open an hour longer to service west coast clients at a decent time!! I want to speak with an agent as I d/c my auto plan with this company!!
I asked for a cheaper rate and they knew I did not drive many miles per day or week but they violated state regulations and charged me over $250 anyway. I had no demerits in the allotted time.
User's recommendation: I *** like being over charged go with Root!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cairns, Queensland
Nobody there to help me,plus I don't want one dollar taken out of what they charged me for insurance n out of what they charged
I was supposed to cancel that last night when I left the dealership. I went with another insurance company. I want and need that $248.50 refunded back to my account ASAP.
Preferred solution: Full refund
Need help with your issue?
Get support from our consumer experts.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrice resolution
I was quoted one price for my vehicles but there was a glitch in the app and I was actually charged a completely different, more expensive price. I called the customer service app and even the representative said, 'That's really high and strange.' Unfortunately, he refused to fix this price and said there was nothing he could do.
I went and redid my quote with a different email. That quote is also about $150 cheaper than what I was originally charged! I took screenshots to prove the price I am now being quoted in hopes that a manager can resolve this for me. I would have never picked this company for insurance with the price that they are making me pay now.
I'm so upset.
I'm seriously paying over a hundred dollars for insurance. Why quote me something lower with a different email?
- Lockout help
- Roadside service
- App access
- Long wait time for lockout help
- Over charged me and refused to help
Preferred solution: Price reduction
User's recommendation: Yes if they fix this issue
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Baltimore, Maryland
So hacked my app
I can't get into my insurance app; they changed the email and password with no warning. I cannot get into my account and I'm afraid my insurance is in jeopardy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied with how claim is being handled
I got into an accident on 7/19 which was a Friday. I called my insurance immediately to set up a rental and explain what happened.
Apparently, the office is not open on weekends, so I didn't hear anything back from anyone until the following Wednesday. It took a week to get put into a rental. I was stuck at home for a week with no vehicle. Luckily, I work from home and can use Instacart and DoorDash, so it was not too bad.
It's been almost a month, and my adjuster, Jerome, is the bane of my existence. He doesn't communicate or return phone calls. It took him 4 days to provide an estimate on my car, when the turnaround time was 24-48 hours. They had to pick up my car from a tow lot in TN to take to KY, and that took almost 5 days for whatever reason.
My claim still has not been processed almost a month later, and Jerome hasn't FedExed our paperwork that should have been sent out a week ago. I've called 3 times about said paperwork and received no callback. His customer service is literal trash. The only one I've worked with who is remotely competent is LaToya.
She has been a gem and made getting new car seats for my kids so easy. I'll be switching as soon as I can.
The lack of customer service over the weekends was an absolute deal breaker, and if I could have switched weeks ago, I would have. But alas, I'm stuck at their mercy until Jerome decides to finally finish processing my claim.
- Lack of communication
- No customer service on weekends
Preferred solution: Apology
User's recommendation: Go with a different company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Panorama City, California
Payment
The phone number is inoperable. There's no customer service.
I am trying to split the payment in two cards and the optio s are not made available for the customer. There is no phone number where we can speak to an actual human being to address the issue.
All I'm getting from this company now is not the resolution, but to tell a computer what is wrong. The App for Roots is horrible.
User's recommendation: Don't get this insurance. It's a nightmare.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pueblo, Colorado
Our van caught fire.
You refused to talk to us. You are refusing to give us the video of the fire.
You refuse to give us the report. You lied to us. You scammed us. We will never use Root again.
My sister, the lawyer, wants me to sue you. You have caused me more emotional damage than any other insurance company. Your company is a hoax, a scam. I wish I was in on that class-action lawsuit.
You refuse all payout no matter what.
I wish I knew what a horrible company you are. There is no photo because you will not share the video or the report.
User's recommendation: Never do business with root. I hope they go out of business.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOnly partially refunded
No further contact with them. They haven’t reached back out to me nor have they returned my messages.
I took a screenshot of the page. I assumed that was the end of it until I saw a debit of. $258 and made contact that same day for a refund bc I still had coverage and hadnt cancelled my other policy. I wad told via email to make contact on Monday and was provided a phone number to call and I did snd I was only reimbursed $176 bc of the 2 days of provided coverage snd process fees.
This is NONSENSE snd I want my entire refund. I have coverage that was never cancelled bc I fess led to believe that root couldnt provide me coverage for whatever reasons based on the page I was redirected to snd now I want my entire $258 back, not just. $176!
I have my insurance card proving I have and had coverage I have the screenshot where I was told I couldnt be helped by Root. GIVE ME BACK MY MONEY!!
- Money grubbing liars and very misleading
Preferred solution: Full refund
User's recommendation: No!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pueblo, Colorado
Long time customer. Poor and on disability. Our van blew up and you ghosted us for the month of August. You just denied. Us. This is how people become homeless. You are a vile and evil company.
We are homeless and you refused to talk to us for a month. We lost everything in that fire.
We paid you and you scamed us. I wish I was in on that class action lawsuit. You won't even give us the 2k the van is worth. You are a vile disgusting company and your only business is to destroy people when they are at the worst time of their lives.
I can't add photos or video. You have it all and won't release the video or the report to us.
User's recommendation: Never use root. Ever. They deny every claim. They are doing illegal activities.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDouble Payments
I double paid my auto insurance I need that refund back I can not pay a extra month of insurance Thank you
Preferred solution: One payment refund
Albuquerque, New Mexico
Resolved: Hit and run
Company fixed the issue and I have been provided with apology.
So I went in shopping at a local store and while I was in shopping somebody hit the back into my car. Root is saying that I ran into something which I didn't someone ran into me and now they won't let me claim my uninsured motorist but I have to pay it each and every month. Root if this goes through as an uninsured motorist claim I'm suing you.
Preferred solution: Price reduction
User's recommendation: Don't use root insurance
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Nashville, Tennessee
A rip off
I purchased my policy on 6/17/2024 with roadside assistance. My vehicle did not start on 6/20/2024 after grocery shopping I called for roadside assistance and they told me my policy is not showing up it takes a couple of days.
Policy documents state you have coverage on the first day of payment, customer service said they only cover 100.00 and mileage of tow is 15miles I live 25 miles from the location they advised I will have to payout of pocket and it will be reimbursed the cost for tow was 307.00 after filing for a reimbursement I was issued a check for only 100.00 I advised there was no way the excess would be 200.00 for an additional 10 miles which average out to 20.00 a mile. I have not been able to get an answer on the overcharge
User's recommendation: Choose another insurance company
Insurance Expert Talks
Insurance Claims Tips: What Red Flags to Watch Out
Insurance claims, insurance fraud & why you might need a public adjuster. Watch our video interview with Vince Perri, CEO of Commercial Claims Show, get expert tips on how to file insurance claims and get the settlement.
Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Darlington, Pennsylvania
Rate increases/ limited availability
Just had my policy renewal and my rate went up by $170.00 a month. No accidents, no tickets.
I called Root customer Service, they claim they are open Saturdays 9AM - 3:00PM. I called twice, once at 11:00 AM eastern and again at 2:00PM eastern.
Their phone recording clearly says they are open Saturday from 9:00AM -3:00PM, but their offices are closed. How can a company the size of Root not have 24/7 help, and how can they justify such an increase in insurance premiums?
User's recommendation: Unless you have no choice do not use.
Arlington, Texas
Surprising one time surcharge after I had paid 6-months in an advanced
I feel Root could do better with making their customers aware that these charges will happen. I was not told of during the time of purchase.
Now I am needed to have a couple of extra days to pay and cannot reach anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI don’t want coverage and I didn’t allow the payment of 374 I don’t want the coverage
Hello, I don't want the coverage at all. I don't want it to start today or tomorrow at all. I didn't authorize the payment; it wasn't approved by me at all.
Preferred solution: Full refund
They don’t help there consumers at all terrible company I didn’t authorize a payment at all and no one helping me I don’t want restatement coverage and they won’t help me saying their open on sat and consumer services weren’t available to help me S
Companies Similar to Root Insurance
GEICO
“This is related to my complaint with GEICO earthquake insurance in which I was fully compensated thanks...“
Safe Auto Insurance
“Hi! When I call the toll free number I can't get ahold of a real person. The automated service...“
Progressive Insurance
“Over paid policy in March 2025 due to a change on my policy to the highest rates for Mississippi with no...“
The General
“I made a payment on my policy on January 10th, 2 days before my coverage was scheduled to be cancelled....“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I’m going through a similar problem myself. Good luck to you.
My accident happened to me on 12/23/23 and I’m still waiting. They tried to not pay for my full estimate, because I guess of inflation is what I was told. But yet I’ve been paying them for full coverage insurance for a year!
My car is still in the shop and I have called the estimator several times. He finally realize the estimate he gave me was wrong and maybe someone told him I’m not in charge of inflation prices.