Contact Root Insurance Customer Service
Root Insurance Phone Numbers and Emails
Toll-Free Number:
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(866) 980-9431New claims
Customer Service:
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(844) 271-4357Roadside Assistance
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(866) 903-7243
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(866) 903-8451
Root Insurance Emails:
Root Insurance Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Root Insurance Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Root Insurance is (866) 980-9431. 76% of consumers used this number to address their issues and concerns.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Root Insurance may ask you for the following information to identify you as a customer: first and last name, address or zip code or customer id or account no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Root Insurance Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Root Insurance is (866) 980-9431. 76% of consumers used this number to address their issues and concerns.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Root Insurance may ask you for the following information to identify you as a customer: first and last name, address or zip code or customer id or account no.
People call Root Insurance mainly because of product/ service, request for information, payments and charges.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel satisfied after talking to customer service representatives.
The best email to contact Root Insurance is help@joinroot.com. 65% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Root Insurance Customer Service?
Most Popular Number:
| Total calls: 1 561 | Issues resolved: 49 | Last call: Mar 6, 2026 |
Contact Information
Root Insurance Website:
Root Insurance Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 5:00pm
How Good is Root Insurance's Customer Service?
Summary of Root Insurance Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Root Insurance?
Product/ Service Question:
- “Get a price to add someone to my insurance”
- “Insurance purposes”
- “Made address of mistake on my policy. I need to talk to someone in customer service immediately.”
Payments and Charges Question:
- “Make a payment”
- “Pay my bill”
- “Pat bill”
Request for Information Question:
- “A bad thing happened on a help call”
- “Wanted to see how much my insurance will be come 4/5/26”
- “My car was totaled out in an accident and I need to know if I can get a rental car”
Activation/ Cancellation Question:
- “Cancel policy”
- “Trying to see what options on the renewal payment”
- “Cancel”
Account Question:
- “Adding a person to my account”
- “My driving rewards”
- “Found charg to be made on my closed account”
Return/ Replace Question:
- “I need to changer car and I just pay my account and it wanted more”
- “Change payment method”
- “Change my payment date from may 12/25 to may 15/25”
Refund Question:
- “Why was my money taken and now it’s saying you can’t build a plan for me. I want a full refund I have usaa and I’m going to stick with them”
- “Refund policy”
- “Refund reminder save her life”
Staff Question:
- “To speak to customer service”
- “Customer service”
- “Costumer service”
Website/ Application Question:
- “App not working”
- “Can't download the app”
- “App won't open”
Cards Question:
- “Card won’t go through”
- “A card transaction”
- “Take credit card on file off.Deana lamb used it without any permission”
Shipping and Delivery Question:
- “I didn't get the right insurance quote on my car insurance with the 20% adding another vehicle”
- “Didn't receive my insurance cards”
- “Need my tracking number”
Other Question:
- “Adding vehicle”
- “Clam”
- “Quote Auto”
Compare Root Insurance Customer Service To
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