Contact Root Insurance Customer Service
Root Insurance Phone Numbers and Emails
Toll-Free Number:
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(866) 980-9431New claims
Customer Service:
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(844) 271-4357Roadside Assistance
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(866) 903-7243
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(866) 903-8451
Root Insurance Emails:
How to Contact Root Insurance Customer Service?
Most Popular Number:
| Total calls: 1 419 | Issues resolved: 42 | Last call: May 16, 2025 |
Root Insurance Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Root Insurance is 8669809431. 76% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Root Insurance may ask you for the following information to identify you as a customer: first and last name, customer id or account no or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Root Insurance is 8669809431. 76% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Root Insurance may ask you for the following information to identify you as a customer: first and last name, customer id or account no or address or zip code.
People call Root Insurance mainly because of product/ service, request for information, payments and charges.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel unsatisfied after talking to customer service representatives.
The best email to contact Root Insurance is help@joinroot.com. 64% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Root Insurance Website:
Root Insurance Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 5:00pm
How Good is Root Insurance's Customer Service?
Summary of Root Insurance Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Root Insurance?
Product/ Service Question:
- “Need car insurance quote”
- “To pay my insurance”
- “Car insurance”
Request for Information Question:
- “Check my policy”
- “Questions about policy”
- “Checking coverage”
Payments and Charges Question:
- “My bill”
- “It charges my card and I want my money back now it charged me 248.50”
- “Payment”
Activation/ Cancellation Question:
- “Cancel auto insurance immediately!!”
- “Cancel auto insurance immediately, Monday, April 28, 2025”
- “I was suppose to cancel that last night when I left the dealership I went with another insurance company i.want and need that 248.50 refunded back to my account asap”
Account Question:
- “I won't let me make an account”
- “To verify my insurance”
- Locked out of car
Return/ Replace Question:
- “Change my payment date from may 12/25 to may 15/25”
- “Change”
- “Change payment date”
Staff Question:
- “To speak to customer service”
- “Customer service”
- “Costumer service”
Refund Question:
- “How long before I get my refund”
- “Refund of single payment”
- “Refund for non use”
Website/ Application Question:
- “App not working”
- “Can't download the app”
- “App won't open”
Cards Question:
- “Card won’t go through”
- “A card transaction”
- “Take credit card on file off.Deana lamb used it without any permission”
Shipping and Delivery Question:
- “I didn't get the right insurance quote on my car insurance with the 20% adding another vehicle”
- “Didn't receive my insurance cards”
- “Need my tracking number”
Other Question:
- “Accident hit and ru”
- “Ins”
- “Personal”
Compare Root Insurance Customer Service To
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